YJ – When initiating case transfers, issues with the build or service are identified so that case transfers do not fail (3.81)
Description
Case transfers can fail when components are missing or named incorrectly, or a service is unavailable. This creates high priority cases that take time and resource to resolve.
This release includes a change to identify when there is a problem that can cause case transfers to fail:
- Build specific error message
Case Transfer build is not configured correctly, please refer to the youth technical document. - Service specific error message
Unable to communicate with Service, please refer to the youth technical document. - Build and Service specific error messages combined
Case Transfer build is not configured correctly, please refer to the youth technical document.
Unable to communicate with Service, please refer to the youth technical document.
These error messages are displayed when a user tries to initiate a case transfer.