Services – Support Packages
This page lists the support packages we offer, as well as solutions for making the most out of your Products.
Click the Support Package to open the pdf. This contains the full details of the support package. PDFs open in a new tab, where you can view, print, and download from your browser.
TIP: You can share a link to this page by using the email button at the bottom of the table.
| Support Package (PDF) | Summary |
|---|---|
| Admissions Subscription Service | The One Admissions Remote Support Service has been designed to help Local Authorities with the management of the Admissions process. To effectively manage resources and ensure local authorities receive support when required, we have devised a detailed support program running throughout the year consisting of remote training, process support and options to focus on developing your Admissions service to suit your objectives. |
| Focused Best Value Review (BVR) | Capita Knowledge Specialists have undertaken numerous Best Value Reviews across a wide range of One Education modules with numerous Local Authorities. It has become apparent when analysing the Best Value Review reports that through the organic change in business processes and organisational structures, the more mature modules deployed in the Local Authorities are no longer aligned with current business practice. |
| Professional Services Partnership (PSP Service) | The Professional Support Partnership Service (PSP) has been designed to help Local Authorities with internal Capita One operations, support and administration. Allowing Local Authority users and IT colleagues to concentrate on the strategic use and dissemination of information to improve outcomes. PSP offers support for Local Authorities with the system administration and data management activity on their Capita One Education solution. This work is undertaken by our experienced Application Specialist team. |
| System Admin Training Mentoring Support Service (SATMASS) | This service from the Professional Services Team is a year’s package of training and support for the ONE system. It is training and support for the challenging role of supporting the One database. The sustainability and success of the ONE system is dependent on having key people trained locally to support users and be a champion for the system. The role of the One Coordinator is broad and challenging over the course of the year, you need to provide a service to your users as they work to their own needs and deadlines. When you take stock of all the modules and interactions the data in ONE may need to make with other solutions in a local authority, placing a new starter or reorganising the support the is a steep learning curve to climb. |