Manage Use Access

Grant Access to Providers and Services

After a user is created and assigned to the appropriate security group in the v4 Client, they must then be granted access to the required providers and services in the Provider portal.

  1. Select Administration | Manage Access to display the Manage Access page.

  1. Select a User to display their Role and a list of services to which they have access.


  1. Click the Allow Access to All Services button or click the Change Access button to display the Amend Access panel.


  1. Select a Provider from the drop-down list to display their services.
  2. Select one or more services.
  3. Click the Save button.

Remove Access from a User

To remove a user’s access to all services:

  1. On the Manage Access page select a User to display a list of services to which they have access.

  1. Click the Remove All button.

Audit Log

The table 'audit_log_user_prov_access' records the details of users that have been assigned or removed access to providers/services via Manage Access.  This table provides the information below:

  1. User details of the user who removed / provided access (User_ID).
  2. User details of the user for whom access was remove / provided (Updated_by).
  3. Provider ID of the provider whose access has been removed / provided.
  4. Service of the provider whose access has been removed / provided.
  5. Type of role for which access was removed / provided.
  6. Time and date at which access was removed / provided.
  7. Whether access was provided or removed for the user (GRANTED_ACCCESS = 0 if access provided and GRANTED _ACCESS = 1 if access was removed).

Details of the user ID can be found out at security_users table