Services

Each business area is implemented using a Service in One IYSS. If your system extends beyond Information, Advice and Guidance (IAG) and Youth Work services to include services dealing with sensitive data, you will need to configure services to ensure users only access information they are authorised to view. Service types include:

• IAG
• Youth Service
• Adult
• Substance Misuse
• Teenage Pregnancy
• Crime Prevention/Anti-social Behaviour
• Other targeted youth support

If required, you can have multiple instances of each service type, however the permissions are associated with the service types, not service instances. User access to information is based on these service type permissions and their current service.

The way data items are controlled by the service matrix depends on the type of service to which they belong. The following table shows the data items controlled by the service matrix for different services.

IAG and Youth Service data items are available to users of all services, providing users can access the appropriate section of client records.

Interactions, documents, notes and assessments for related services can be displayed automatically or with a filter. This is configured in the matrix data.

Data can be edited by users of all services with the appropriate permissions providing they can access the data through the matrix. TYS, SEN and Substance Misuse data are owned by the service of the user that created the particular case or episode.

Services can share appropriate data with other services.

The matrix below shows how data sharing might look on a system: