Services – Product Refreshers

This page lists the refresher packages available to help you sharpen your knowledge and bring new starters up to speed.

Over time people and resources available to support modules change, along with the development of the module. Refresher courses take stock of how you are using the software and what your local challenges are. They also review any features you may not be using. The objective of the refresher courses is to get the best value out of a module.

Click the Refresher Details to open the pdf.  This contains the full details of the Refresher course.  PDFs open in a new tab, where you can view, print, and download from your browser.

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Refresher Details (PDF)Summaryhf:tax:service_product_area
Admissions & Transfers Citizen Portal – Refresher

Managing school places is never an easy task, not least because the process can involve complex parental enquiries, where detailed knowledge of each application is crucial. The Citizen Portal for Admissions and Transfers is a powerful extension to the core A&T Module. Providing a convenient online self-service portal for all school applications across your authority. Because the portal is accessed by families and the back-office elements of One Admissions & Transfers are fully integrated, using the module effectively is the key to success. The online application is the main source of data to the Admissions Module.

This refresher provides your admissions team with an opportunity to review if they are getting the best use out of the module.

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Admissions in Year Citizen Portal – Refresher

Managing In-Year requests to change school places is never an easy task, not least because the process can involve complex parental enquiries, where detailed knowledge of each application is crucial.

This refresher provides your admissions team with a streamlined project to work to efficiently implement this powerful addition to the A&T Backoffice module. We will support and guide you from beginning to your first offers being made to parents; sharing good practice from different Local Authorities: working in partnership so you get the most out of the module and can offer a good service to your parents.

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Admissions Preparation for Next Year Citizen Portal

Admissions is a cyclical process, year on year the deadlines are the same, but knowledge and people leave and change. Even in stable teams remembering why and how to configure the module is relevant on legacy notes. The Admissions and Transfers module, with all the additional components for parental applications and using the portal for schools, means there are layers of configuration that must be setup and interlinked.

This refresher is essentially a system health check of setup, an opportunity to review changes to software up to the summer release, and have support for working with the transition from the current to the next year.

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Admissions Provider Portal Refresher

The landscape is changing from maintained schools to own admissions authority schools. The Portal for School Admissions engages schools with the admissions process. No two customers approach using the Schools Portal in the same way. The level of engagement with schools via service level agreements varies from customer to customer. What you may have implemented as recently as the last round of admissions may need to change. So, if you want to get the best out of the module this refresher is for you.

This refresher provides your admissions team with an opportunity to review if they are getting the best use out of the module.

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B2B Refresher

The B2B student module is a key tool to managing children’s data. Over time, once a module is implemented, people and resources to support the module change, along with development of the module.

This refresher takes stock of how you are using the software, what your local challenges are, and then reviews features you may not be using. The objective is to get the best value out of the module. Using B2B effectively is the focus of this refresher giving you the opportunity to take stock how it is being used, and catchup with impact of module development.

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Children in Entertainment & Employment Refresher

This is intended for those LA’s who have been using the Children in Employment and Entertainment (CiEE) Module for some time but may not be getting the best out of it due to a lack of knowledge of the full features and functions that are available.

This refresher provides your CiEE team with an opportunity to review if they are getting the best use out of the module.

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FID Family Information Refresher

The Family Information Directory (FID) provides a single comprehensive directory of childcare information, facilities and publications readily available to the local community. The software provides parents, carers, prospective parents and other interested members of the public with convenient, easy to use information on local childcare provision.

This refresher provides your admissions team with an opportunity to review if they are getting the best use out of the module.

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Free School Meals Citizen Portal – Refresher

Eligibility for Free School Meals is more than a funded lunch for a child, it opens entitlement to additional funding to support their education within the school. Overall it is a key indicator of social deprivation for the Local authority. The Grants and Benefits module is the foundation for the Citizen Portal for Free School Meals. Implementing both modules together makes perfect sense to getting the maximum benefit from your investment in time and resources.

This refresher provides your admissions team with an opportunity to review if they are getting the best use out of the module.

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Integrated Youth Support Service (IYSS) Refresher

One Integrated Youth Support Services (IYSS) is an intuitive case management system providing real-time access to a single, shared view of a young person. Helping teams from different youth-related services work together more efficiently. Over time people and resources available to support the IYSS module change, along with development of the module.

This refresher takes stock of how you are using the software and what your local challenges are, then reviews features you may not be using. The objective is to get the best value out of the module.

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Transport Refresher

This refresher is intended for those LA’s who have been using Transport V4 for some time, but may not be getting the best out of the module.

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Youth Justice Refresher

Capita is the leading supplier of information systems to children and family services, delivering solutions that help support early intervention and prevention work with young people.
One Youth Justice (YJ) is an intuitive case management system which helps youth offending teams work more efficiently, freeing up time for practitioners to spend directly with young people.

Over time people and resources available to support the YJ module change, along with development of the module. This refresher takes stock of how you are using the software and what your local challenges are. Then reviews any features you may not be using to get the best value out of the module.

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