All Technical Documents
Technical Documentation can be downloaded from the Evolution Portal. You need a login to access them.
To find and download the documents:
- Search for the KBA number.
- Click View Details.
- Select the Attachments tab.
- Click Download.
Education Technical Reference Architecture
| Technical Guide | ServiceNow | Evolution |
| Education Technical Reference Architecture (ETRA) | KB0035189 | KBA-32949 |
Adhoc
| Technical Guide | ServiceNow | Evolution |
| Azure Hybrid Connection Manager | KB0052598 | KBA-32951 |
| DB Manager Warning Messages | KB0035192 | KBA-32952 |
| Manage Oracle Restricted User Access | KB0035240 | KBA-32953 |
| Online Managed Web Services | KB0035193 | KBA-32954 |
| Operational Guidance | KB0035234 | KBA-32955 |
| Optimising Timeline Performance | KB0035316 | KBA-32956 |
| Refresh the Education Database | KB0039057 | KBA-32957 |
| Use the Alerts Correction Utility | KB0035314 | KBA-32958 |
| Use the Attribute Scraper | KB0035229 | KBA-32959 |
| v4 Scheduled Tasks | KB0035313 | KBA-32960 |
Configuration
| Technical Guide | ServiceNow | Evolution |
| GOV.UK Notify | KB0052652 | KBA-32985 |
| Web Address Validation | KB0035233 | KBA-32987 |
Data Dictionary
| Technical Guide | ServiceNow | Evolution |
| Data Dictionary | KB0063083 | KBA-32990 |
Deployment
| Technical Guide | ServiceNow | Evolution |
| Deploy and Configure EPM | KB0035334 | KBA-32993 |
| Deploy and Configure the Professional Portal | KB0035333 | KBA-32995 |
| Deploy and Configure the Provider Self Service Portal | KB0035332 | KBA-32997 |
| Deploy and Configure the System Administration Portal | KB0035331 | KBA-32999 |
| Deploy and Configure Transport v4 | KB0035330 | KBA-33001 |
| Deploy and Set Up v4 Online AnT | KB0035329 | KBA-33003 |
| Deploy the v4 HMS Map Generator | KB0035328 | KBA-33005 |
| Deploy v4 GIS Services | KB0049973 | KBA-33007 |
Installation
| Technical Guide | ServiceNow | Evolution |
| Education Client Installation Instructions | KB0046457 | KBA-33010 |
| Education Installation Instructions | KB0047859 | KBA-33012 |
| GISv4 Implementation Customer Pre- Requisites | KB0067168 | KBA-33014 |
| Install and Configure the Child Profiling Tool | KB0035327 | KBA-33016 |
| Install and Configure the CSS Online Portal | KB0035326 | KBA-33018 |
| Install and Configure v4 Core Components | KB0065208 | KBA-33020 |
| Install FID Ofsted Import | KB0035323 | KBA-33022 |
| Install HMS Map Server | KB0035322 | KBA-33024 |
| Install the Education API | KB0035321 | KBA-33026 |
| Install the Email Service | KB0035320 | KBA-33028 |
| Install the Portals API | KB0035319 | KBA-33030 |
| Install the RSA SecurID Interface | KB0035318 | KBA-33032 |
| Install The SMS Service | KB0035317 | KBA-33034 |
| IYSS Installation and Configuration | KB0064957 | KBA-33036 |
Migration
| Technical Guide | ServiceNow | Evolution |
| V4 Migration to Microsoft SQL Server 2019 | KB0053800 | KBA-33039 |
| Migrate the Mid-Tier Server to Windows 2022 | KB0066717 | KBA-33041 |
| Oracle 19C Migration to Windows 2022 | KB0066811 | KBA-33043 |
Permissions
| Technical Guide | ServiceNow | Evolution |
| Permissions | KB0035191 | KBA-33046 |
Reporting
| Technical Guide | ServiceNow | Revolution |
| InSight Install and Configure | KBA-33049 | |
| Report Authoring in CCS Enterprise Architecture | KB0035315 | KBA-33051 |
| Reporting In OneCloud for Education v5 | KBA-33053 | |
| Run SSRS, Crystal Reports and PowerBI against OneCloud Reporting Database | KBA-33055 |
Upgrade
| Technical Guide | ServiceNow | Evolution |
| FID Ofsted Import – Upgrade to DataImportConsole4 | KB0065400 | KBA-33058 |
| IYSS and Youth Justice Upgrade | KB0064956 | KBA-33060 |
| Upgrade CCS Components | KB0067158 | KBA-33062 |
| Upgrade OpenID (3.85) | KB0035210 | |
| Upgrade OpenID (3.86) | KB0067159 | KBA-33064 |
| Upgrade the Education API | KB0066473 | KBA-33066 |
| Upgrade the Email Service | KB0035208 | KBA-33068 |
| Upgrade the Portals API | KB0065213 | KBA-33070 |
| Upgrade to Crystal Reports runtime 13.0.40.0 | KB0040175 | KBA-33072 |
| Upgrade Transport v4 | KB0035218 | KBA-33074 |
| Upgrade v4 GIS Services | KB0049970 | KBA-33076 |
| Upgrade Workflow Diagram | KB0035200 | KBA-33078 |