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Education Technical Reference Architecture

Technical Guide ServiceNow Evolution
Education Technical Reference Architecture (ETRA) KB0035189 KBA-32949

Adhoc

Technical Guide ServiceNow Evolution
Azure Hybrid Connection Manager KB0052598 KBA-32951
DB Manager Warning Messages KB0035192 KBA-32952
Manage Oracle Restricted User Access KB0035240 KBA-32953
Online Managed Web Services KB0035193 KBA-32954
Operational Guidance KB0035234 KBA-32955
Optimising Timeline Performance KB0035316 KBA-32956
Refresh the Education Database KB0039057 KBA-32957
Use the Alerts Correction Utility KB0035314 KBA-32958
Use the Attribute Scraper KB0035229 KBA-32959
v4 Scheduled Tasks KB0035313 KBA-32960

Configuration

Technical Guide ServiceNow Evolution
GOV.UK Notify KB0052652 KBA-32985
Web Address Validation KB0035233 KBA-32987

Data Dictionary

Technical Guide ServiceNow Evolution
Data Dictionary KB0063083 KBA-32990

Deployment

Technical Guide ServiceNow Evolution
Deploy and Configure EPM KB0035334 KBA-32993
Deploy and Configure the Professional Portal KB0035333 KBA-32995
Deploy and Configure the Provider Self Service Portal KB0035332 KBA-32997
Deploy and Configure the System Administration Portal KB0035331 KBA-32999
Deploy and Configure Transport v4 KB0035330 KBA-33001
Deploy and Set Up v4 Online AnT KB0035329 KBA-33003
Deploy the v4 HMS Map Generator KB0035328 KBA-33005
Deploy v4 GIS Services KB0049973 KBA-33007

Installation

Technical Guide ServiceNow Evolution
Education Client Installation Instructions KB0046457 KBA-33010
Education Installation Instructions KB0047859 KBA-33012
GISv4 Implementation Customer Pre- Requisites KB0067168 KBA-33014
Install and Configure the Child Profiling Tool KB0035327 KBA-33016
Install and Configure the CSS Online Portal KB0035326 KBA-33018
Install and Configure v4 Core Components KB0065208 KBA-33020
Install FID Ofsted Import KB0035323 KBA-33022
Install HMS Map Server KB0035322 KBA-33024
Install the Education API KB0035321 KBA-33026
Install the Email Service KB0035320 KBA-33028
Install the Portals API KB0035319 KBA-33030
Install the RSA SecurID Interface KB0035318 KBA-33032
Install The SMS Service KB0035317 KBA-33034
IYSS Installation and Configuration KB0064957 KBA-33036

Migration

Technical Guide ServiceNow Evolution
V4 Migration to Microsoft SQL Server 2019 KB0053800 KBA-33039
Migrate the Mid-Tier Server to Windows 2022 KB0066717 KBA-33041
Oracle 19C Migration to Windows 2022 KB0066811 KBA-33043

Permissions

Technical Guide ServiceNow Evolution
Permissions KB0035191 KBA-33046

Reporting

Technical Guide ServiceNow Revolution
InSight Install and Configure KBA-33049
Report Authoring in CCS Enterprise Architecture KB0035315 KBA-33051
Reporting In OneCloud for Education v5 KBA-33053
Run SSRS, Crystal Reports and PowerBI against OneCloud Reporting Database KBA-33055

Upgrade

Technical Guide ServiceNow Evolution
FID Ofsted Import – Upgrade to DataImportConsole4 KB0065400 KBA-33058
IYSS and Youth Justice Upgrade KB0064956 KBA-33060
Upgrade CCS Components (3.85) KB0066509
Upgrade CCS Components (3.86) KB0067158 KBA-33062
Upgrade OpenID (3.85) KB0035210
Upgrade OpenID (3.86) KB0067159 KBA-33064
Upgrade the Education API KB0066473 KBA-33066
Upgrade the Email Service KB0035208 KBA-33068
Upgrade the Portals API KB0065213 KBA-33070
Upgrade to Crystal Reports runtime 13.0.40.0 KB0040175 KBA-33072
Upgrade Transport v4 KB0035218 KBA-33074
Upgrade v4 GIS Services KB0049970 KBA-33076
Upgrade Workflow Diagram KB0035200 KBA-33078
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