An Introduction to YJ

Intended for:

All staff

Session length: 2 – 3 hours

Outline:

This course is designed to provide users with a general overview of YJ covering common aspects of system functionality for frontend users. This course is particularly useful for casual staff or volunteers that need to learn the basics. Users will be navigated around the system, observing the completion of basic tasks whilst familiarising themselves with our product.

What will be included:

• System do’s and don’ts
• System functionality
• How to search for a Client
• System Navigation
• How to update YJ records
• Q&A/Workshop – Time to ask the consultant queries specific to your Local Authority and for the consultant to share good practice from our experience with other customers