All Technical Documents
As of Friday 18th July access to the ServiceNow portal is no longer available. For the 3.86 release, the Technical documentation is included in the release media.
Technical documentation is not available on the Evolution Portal at the present time. We are currently working on a solution and will update links as soon as that is available.
In the meantime, the technical documentation is available on the 3.86 release media.
Education Technical Reference Architecture
| Technical Guide | ServiceNow | Evolution |
| Education Technical Reference Architecture (ETRA) | KB0035189 |
Adhoc
| Technical Guide | ServiceNow | Evolution |
| Azure Hybrid Connection Manager – Technical Guide | KB0052598 | |
| DB Manager Warning Messages – Technical Guide | KB0035192 | |
| Manage Oracle Restricted User Access – Technical Guide | KB0035240 | |
| Online Managed Web Services – Technical Guide | KB0035193 | |
| Operational Guidance – Technical Guide | KB0035234 | |
| Optimising Timeline Performance – Technical Guide | KB0035316 | |
| Refresh the Education Database – Technical Guide | KB0039057 | |
| Use the Alerts Correction Utility – Technical Guide | KB0035314 | |
| Use the Attribute Scraper – Technical Guide | KB0035229 | |
| v4 Scheduled Tasks – Technical Guide | KB0035313 |
Configuration
| Technical Guide | ServiceNow | Evolution |
| GOV.UK Notify – Technical Guide | KB0052652 | |
| Web Address Validation – Technical Guide | KB0035233 |
Data Dictionary
| Technical Guide | ServiceNow | Evolution |
| Data Dictionary | KB0063083 |
Deployment
| Technical Guide | ServiceNow | Evolution |
| Deploy and Configure EPM – Technical Guide | KB0035334 | |
| Deploy and Configure the Professional Portal – Technical Guide | KB0035333 | |
| Deploy and Configure the Provider Self Service Portal – Technical Guide | KB0035332 | |
| Deploy and Configure the System Administration Portal – Technical Guide | KB0035331 | |
| Deploy and Configure Transport v4 – Technical Guide | KB0035330 | |
| Deploy and Set Up v4 Online AnT – Technical Guide | KB0035329 | |
| Deploy the v4 HMS Map Generator – Technical Guide | KB0035328 | |
| Deploy v4 GIS Services – Technical Guide | KB0049973 |
Installation
| Technical Guide | ServiceNow | Evolution |
| Education Client Installation Instructions – Technical Guide | KB0046457 | |
| Education Installation Instructions – Technical Guide | KB0047859 | |
| GISv4 Implementation Customer Pre- Requisites – Technical Guide | KB0067168 | |
| Install and Configure the Child Profiling Tool – Technical Guide | KB0035327 | |
| Install and Configure the CSS Online Portal – Technical Guide | KB0035326 | |
| Install and Configure v4 Core Components – Technical Guide | KB0065208 | |
| Install FID Ofsted Import – Technical Guide | KB0035323 | |
| Install HMS Map Server – Technical Guide | KB0035322 | |
| Install the Education API – Technical Guide | KB0035321 | |
| Install the Email Service – Technical Guide | KB0035320 | |
| Install the Portals API – Technical Guide | KB0035319 | |
| Install the RSA SecurID Interface – Technical Guide | KB0035318 | |
| Install The SMS Service For Local Authorities – Technical Guide | KB0035317 | |
| IYSS Installation and Configuration – Technical Guide | KB0064957 |
Migration
| Technical Guide | ServiceNow | Evolution |
| V4 Migration to Microsoft SQL Server 2019 – Technical Guide | KB0053800 | |
| Migrate the Mid-Tier Server to Windows 2022 – Technical Guide | KB0066717 | |
| Oracle 19C Migration to Windows 2022 – Technical Guide | KB0066811 |
Permissions
| Technical Guide | ServiceNow | Evolution |
| Permissions | KB0035191 |
Reporting
| Technical Guide | ServiceNow | Revolution |
| InSight Install and Configure Technical Guide (3.70 onwards) | ||
| Report Authoring in CCS Enterprise Architecture – Technical Guide | KB0035315 | |
| Reporting In OneCloud for Education v5 – Technical Guide | ||
| Run SSRS, Crystal Reports and PowerBI against OneCloud Reporting Database – Technical Guide |
Upgrade
| Technical Guide | ServiceNow | Evolution |
| FID Ofsted Import – Upgrade to DataImportConsole4 – Technical Guide | KB0065400 | |
| IYSS and Youth Justice Upgrade – Technical Guide | KB0064956 | |
| Upgrade CCS Components – Technical Guide (3.85) | KB0066509 | |
| Upgrade CCS Components – Technical Guide (3.86) | KB0067158 | |
| Upgrade OpenID – Technical Guide (3.85) | KB0035210 | |
| Upgrade OpenID – Technical Guide (3.86) | KB0067159 | |
| Upgrade the Education API – Technical Guide | KB0066473 | |
| Upgrade the Email Service – Technical Guide | KB0035208 | |
| Upgrade the Portals API – Technical Guide | KB0065213 | |
| Upgrade to Crystal Reports runtime 13.0.40.0 – Technical Guide | KB0040175 | |
| Upgrade Transport v4 – Technical Guide | KB0035218 | |
| Upgrade v4 GIS Services – Technical Guide | KB0049970 | |
| Upgrade Workflow Diagram – Technical Guide | KB0035200 |