Acknowledge an Accepted Case Transfer

When the Receiver YOT/SE accepts a case transfer, the status becomes Accepted and a notification is sent by the receiving system back to your YOT to let you know the transfer has been accepted by a professional at the receiving end.

On my homepage screen select My Case Transfer Tasks or Case Transfer Tasks depending on permission assigned. The required permission is:

• My Case Transfer Tasks Notifications or  All Case Transfer Task Notification.

1. Click on the relating entry displaying Status as Accepted. 

2. In the Task screen, place a tick in the Acknowledge box.

3. Click the Save button on the top menu bar and the following message appears.
   
4. Click OK.  The task will also be removed from the Case Transfer Task list on the Homepage. 

If the Receiver YOT/SE rejects a case transfer, the status becomes Rejected and a notification is sent by the receiving system back to your YOT to let you know the transfer has been rejected by a professional at the receiving end, along with a reason for the rejection.

Rejection notifications are viewed and acknowledged in the same way as the acceptance notifications outlined above and any conversation with the receiving YOT/SE about the rejection would take place outside of the system.