Technical – Oracle 19c (Database) is now supported, and Oracle 12.2.0.1 (Database) is no longer supported (3.75)
Description
For the Oracle database (One Only):
- Windows Server 19c (64 bit) is now supported
- Windows Server 12.2.0.1 (64 bit) is no longer supported
In addition, a 64-bit Oracle 19c client will be required on the mid-tier servers (Application/Session & Report/Deployment) and on the machine customers are using to run DBManager
Oracle 19c has been a requirement for the One database server since the Spring-21 (3.74) release but customers will also need to deploy the Oracle 19c clients across the entire Capita One estate as a mandatory part of their TEST 3.75 upgrade.
See also Oracle Client Support
Capita One has also identified a further dependency on the Oracle 12.2.0.1 ODAC 32-bit client which is required for SSRS functionality. If this client is removed a data source error will occur. Oracle has not yet provided a replacement 32-bit 19c version of this client. Until this becomes available this client should not be removed. Please refer to KB0048062 for more information.
Customers are reminded to ensure their Oracle 19c DLLs are registered. If this is not done a number of key applications will report issues or have difficulties in logging in, including Citizen and Provider Portals. KB0048064 provides more information on this topic.