Early Years 

Manage Complaints

Complaints made about a childcare provider can be displayed and updated. To display the complaints, search for the provider or service and click the Complaints link.

Display Complaints for a Childcare Provider

Menu: Focus | Early Years | Search for Provider

  1. Enter one or more search criteria and click the Search button:
    • A full or partial Provider Name.
    • A full or partial Postcode.
    • A DCSF URN.
    • Select a Status.
    • Select a Funded Status. Wildcards of %% can be used.
  2. Select the required provider in the results list and click the Open In New Window button to display the Maintain Provider page.
  3. Click the Complaints link on the Links panel to display the Complaints page with a list of any current complaints made about the provider.

Display Complaints for a Service Provision

Menu: Focus | Early Years | Search Service Provision

  1. Enter one or more search criteria and click the Search button:
    • A full or partial Provider Name.
    • A full or partial Service Name.
    • Select a Service Type Description. Wildcards of %% can be used.
  2. Select the required service in the results list and click the Open In New Window button to display the Maintain Service Provision page.
  3. Click the Complaints link on the Links panel to display the Complaints page with a list of any current complaints made about the service provision.

Update Complaint Details

To record a new complaint:

  1. Click the Add button to display the Complaint Details page.
    To update a complaint, select it and click the Edit button.
    To remove the complaint, select it and click the Remove button.
  2. On the Complaints panel, select a Type from the drop-down (Lookup Table ID: 0476).
  3. If required, click the browse to display the Person Enquiry dialog and select a Complainant Summary.
  4. If required, select an Action from the drop-down (Lookup Table ID: 0477).
  5. If required, select an Outcome from the drop-down (Lookup Table ID: 1143).
  6. If required, click the Complaint Memo button or the Action Memo button to record a corrosponding memo.
  7. If required, enter appeal details on the Appeals panel:
    1. Select an Appeal To LA Date.
    2. Select an Appeal To LA Outcome date.
    3. Select an Appeal To Law Date.
    4. Select an Appeal To LA Outcome date.
    5. Enter the Time Spent on the appeal.
    6. Click the Appeal Memo button to enter a memo.
  8. If required, enter User Defined Fields.
  9. Click the Save button.
Related Reference Guides: